Privacy Policy
FLYX DIGITAL LTD (“FLYX DIGITAL”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry, become a client, work with us as a creator or supplier, or otherwise interact with FLYX DIGITAL.
1. WHO WE ARE
FLYX DIGITAL LTD
Company Number: 17432682
Registered in: England and Wales
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: studio@flyxdigital.co.uk
FLYX DIGITAL is a content studio and digital media production company providing services including video production, photography, podcast production, livestreaming, editing, post-production, animation, advertising, social media content, studio hire, branded content and creator management.
For the purposes of applicable UK data protection law, FLYX DIGITAL LTD will generally be the controller of personal information covered by this Privacy Policy.
2. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect information including:
Identity information
Your name, job title, business name, company or organisation.
Contact information
Your email address, telephone number, business address and other contact details you provide.
Enquiry and client information
Information contained within enquiries, project briefs, quotations, contracts, correspondence and communications with us.
Creator and talent information
Where you work with us as a creator, influencer, model, presenter, performer or other talent, we may collect professional information such as your social media handles, audience information, portfolio details, rates, availability and information necessary to manage campaigns or commercial relationships.
Production content
Where relevant to a project, we may process photographs, video recordings, audio recordings, interviews, voice recordings and other media featuring clients, creators, employees, contractors, event attendees or other participants.
Transaction information
Details relating to payments made to or received from FLYX DIGITAL. Payment information may also be processed by third-party payment providers.
Technical information
When you use our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, referring website and website usage information.
Marketing information
Your preferences regarding receiving marketing communications from us and information about your interactions with our communications.
We do not intentionally collect more personal information than is reasonably necessary for the relevant purpose.
3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information:
- directly from you when you contact us;
- when you complete a website form;
- when you request a quotation or book our services;
- when you enter into a contract with us;
- when you participate in a production, campaign, shoot, podcast or event;
- when you communicate with us by email, telephone or social media;
- through our website and cookies or similar technologies;
- from businesses, agencies, clients or creators working with us;
- from publicly available professional and business sources; and
- from third-party platforms and service providers where permitted by law.
4. HOW WE USE YOUR INFORMATION
We may use personal information to:
- respond to enquiries and requests;
- provide quotations and proposals;
- provide and manage our creative and production services;
- manage client projects and accounts;
- arrange studio bookings and production schedules;
- communicate with clients, creators, suppliers and partners;
- manage creator, influencer and talent partnerships;
- produce, edit and deliver photography, video, audio and other digital content;
- process invoices and payments;
- maintain accounting and business records;
- administer contracts and commercial relationships;
- operate, maintain and improve our website;
- understand how visitors use our website;
- protect our website, systems and business against fraud, misuse and security threats;
- promote our services where permitted by law;
- comply with legal, regulatory, tax and accounting requirements; and
- establish, exercise or defend legal claims.
5. OUR LAWFUL BASES FOR PROCESSING
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:
Contract – where processing is necessary to enter into or perform a contract with you.
Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests.
These interests may include operating our business, responding to business enquiries, managing projects, maintaining client relationships, improving our services and protecting our business.
Consent – where you have given us permission to process information for a particular purpose.
Legal obligation – where processing is necessary for us to comply with a legal or regulatory requirement.
Where we rely on consent, you may withdraw your consent at any time, although this will not affect processing that took place before withdrawal.
6. PHOTOGRAPHY, VIDEO & CONTENT PRODUCTION
As a digital media production business, our work may involve recording and processing photographs, video, audio and other content in which individuals are identifiable.
The lawful basis and permissions applicable to this content will depend on the circumstances of the production.
Where appropriate, we may use contracts, release forms, licences, notices or consent arrangements governing how production content may be captured, edited, published and used.
Clients are responsible for ensuring that they have obtained any permissions, licences or other rights they are required to obtain for materials, individuals or locations they provide or arrange for a production.
7. MARKETING COMMUNICATIONS
We may contact existing or prospective business customers about FLYX DIGITAL services where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
You may ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting:
Stopping marketing communications will not prevent us from contacting you about an existing project, booking, contract, payment or other necessary business matter.
8. COOKIES & WEBSITE ANALYTICS
Our website may use cookies and similar technologies.
Cookies may be necessary for website functionality or may help us understand how visitors interact with our website.
Where required by law, non-essential cookies, including certain analytics and advertising cookies, will only be used after you have provided the appropriate consent.
You can manage your preferences through our website's cookie consent controls where available.
Further information should be available in our Cookie Policy.
9. SHARING YOUR INFORMATION
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
- website hosting providers;
- cloud storage and IT providers;
- payment processors;
- accountants and professional advisers;
- production crew and freelancers;
- photographers and videographers;
- editors and post-production providers;
- studios and equipment providers;
- marketing and advertising platforms;
- social media platforms;
- creator and talent partners;
- business clients and agencies where relevant to a project; and
- government, regulatory or law enforcement authorities where legally required.
We do not sell personal information to third parties.
Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.
10. INTERNATIONAL TRANSFERS
Some technology, cloud, social media, production or other service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required by law to ensure that the information receives an appropriate level of protection.
This may include relying on UK adequacy regulations or approved contractual safeguards.
11. DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, destruction or misuse.
Access to personal information is restricted where appropriate to people and service providers who require it for legitimate business purposes.
However, no website, electronic communication or digital storage system can be guaranteed to be completely secure.
12. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, contractual and regulatory requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
Certain financial and transactional records may need to be retained for longer periods to meet legal and tax obligations.
13. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- request transfer of certain information to you or another organisation;
- withdraw consent where processing is based on consent; and
- object to certain direct marketing activities.
These rights are subject to legal requirements and exemptions and will not apply in every circumstance.
To exercise your rights, contact:
We may need to verify your identity before responding to a request.
14. CHILDREN'S PRIVACY
Our website and services are primarily intended for businesses, brands, creators and professional users and are not directed specifically at children.
Where a production legitimately involves children or young people, appropriate permissions and safeguards should be put in place where required.
15. THIRD-PARTY WEBSITES & SOCIAL MEDIA
Our website may contain links to third-party websites or social media platforms.
Those organisations operate under their own privacy policies and practices. FLYX DIGITAL LTD is not responsible for the privacy practices of third-party websites or platforms.
We recommend reviewing their privacy information before providing personal information.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on this page and the “Last updated” date will be amended accordingly.
17. CONTACT US
If you have questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:
FLYX DIGITAL LTD
Company Number: 17432682
71-75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ
Email: studio@flyxdigital.co.uk
18. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Further information about your data protection rights and making a complaint is available from the Information Commissioner's Office.